Who this policy covers

This policy applies to information handled by The Head Spa by Hikari through this website and direct guest contact. Bookings, gift cards, payments, reminders and account features may be handled by Fresha when you follow a Fresha booking or gift card link. Fresha handles that information under its own privacy terms.

Information this website may handle

This website shares information about our treatments and your visit. You can call or email us, send an enquiry through the contact form, get directions, read about our services, or follow links to Fresha.

If you contact us or use the form, we may receive your name, contact details, appointment questions and anything else you choose to include in your message. Our website hosting provider may process a form submission so it can be delivered to us. Please do not include payment details or sensitive health information in the form.

Booking, gift card and payment information

Online booking and gift card purchases are handled by Fresha. Information you enter into Fresha, including booking details, payment information, account details, reminders and Fresha messages, is handled by Fresha and the settings connected to our Fresha account.

Consultation and service information

Before or during your appointment, we may handle information you choose to share with us, such as scalp concerns, service preferences, sensitivities or other information that affects whether a service is suitable for you. We use this information to prepare for and provide your treatment.

Website analytics

If we enable basic website analytics, we will use it only to understand how this website is used, such as page visits and button clicks. We do not use analytics to collect names, email addresses, phone numbers, booking notes, health information or payment details.

How we use information

We may use personal information to respond to enquiries, manage appointments, provide our services, look after our guests, keep business records, improve this website and meet our legal obligations.

We may use service providers for website hosting, booking, gift cards, payments, email, phone, business administration and website analytics. Information may be shared where needed to provide the service you asked for, run our business, respond to your request or comply with the law.

Access, correction and concerns

You can contact us to ask about personal information you have given us, request a correction, or raise a privacy concern. Please include enough detail for us to understand your request.

Security and retention

We aim to keep personal information secure, and to keep it only for as long as it is reasonably needed for the purpose for which it was collected, or for business administration, record keeping, guest care, handling disputes or legal requirements.

Contact us

For privacy questions, please contact us. Email hello@theheadspabyhikari.com.au or call 0418 148 642. You can also find us on our Contact page.