Website information

We aim to keep the service, price, contact and policy information on this website accurate. Details may change, including availability, treatment inclusions, prices, opening hours and booking settings. If something is important to your visit, please confirm it through Fresha or contact us before your appointment.

Bookings through Fresha

Online bookings are made through Fresha. When you follow a booking link, Fresha’s own terms and privacy information apply to the booking platform, account features, reminders, payments and any information you enter there.

Rescheduling, cancellations and no-shows

We require at least 24 hours’ notice to cancel or reschedule an appointment. For group bookings of three or more people, at least 48 hours’ notice is required.

24 hours
notice to cancel or reschedule
48 hours
notice for groups of three or more
15 minutes
to arrive before it becomes a no-show

Rescheduling

If you need to reschedule your appointment, please give us at least 24 hours’ notice, or 48 hours’ notice for group bookings of three or more people. This allows us to accommodate other guests who may be waiting for an appointment. Rescheduling requests made with less than the required notice will be considered a late cancellation, and your deposit will be forfeited.

Cancellations

Cancellations must be made at least 24 hours before your scheduled appointment time, or 48 hours for group bookings of three or more people. For cancellations made with less than the required notice, your deposit will be forfeited or, for gift card holders, a 50% cancellation fee will be deducted from the value of your gift card.

No-shows

If you do not arrive within 15 minutes of your scheduled appointment time, your appointment will be considered a no-show. In the event of a no-show, 100% of the service fee will be deducted from the value of your gift card. If a deposit has been paid, it will be forfeited. The full payment, less any deposit, will be deducted from your nominated account.

Gift cards

Validity
Gift cards issued by The Head Spa by Hikari are valid for three (3) years from the date of purchase.
Refunds
Gift cards are non-refundable and cannot be redeemed for cash or cash equivalents.
Lost or stolen cards
Please keep your gift card secure. If a gift card is lost or stolen, we are not responsible for replacing it or reimbursing its value.
Redemption
Gift cards can be redeemed for goods or services offered by The Head Spa by Hikari within the validity period. Please present the physical or digital copy of your gift card at the beginning or end of your session.
Remaining balance
If your purchase costs less than the value of your gift card, the remaining balance stays on the card for future purchases within the validity period or you can use it to purchase products in-store.
Expiry
Expired gift cards can no longer be redeemed, and any unused balance will be forfeited.
Transfer
Gift cards are non-transferable, and the cardholder must be the intended recipient.
Booking with a gift card
Bookings using gift cards must be made by phone or via email: 0418 148 642 or hello@theheadspabyhikari.com.au.
Changes to this policy
We may change or end this gift card policy at any time. Changes take effect when they are posted on this website.

Suitability for treatment

Our head spa is a personal care service and is not a substitute for medical attention. Please tell us before your appointment about any scalp concerns, sensitivities, recent colour or chemical hair services, extensions, braids or sew-ins, pregnancy, or anything else that may affect whether the service is suitable for you.

This website links to Fresha and may link to maps, social media or other external services. These are run by their own providers and are covered by their own terms and privacy information.

Australian Consumer Law

Nothing in these terms is intended to exclude, restrict or modify any rights that cannot be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

Contact us

For questions about appointments, gift cards or these terms, please contact us. Email hello@theheadspabyhikari.com.au or call 0418 148 642. You can also find us on our Contact page.